Shipping & Returns
Shipping | Within NZ
- Local pickup from Nelson (all items excl. basins) | Free
- Standard | All items excluding furniture, mirrors, and basins | $10
- Rural | All items excluding furniture, mirrors, and basins | $12
- Basins only (excl. rural) | $25
- Mirrors (Including rural) | x1 $100 or x2 $150 (please get in touch for a shipping quote if needing more than 2 units)
- Vanities (Including rural) | x1 $150 or x2 $275 (please get in touch for a shipping quote if needing more than 2 units)
Please note that all orders will take approx. 2-3 days (non-rural) to be received from when it was booked in with a courier, not from when it was ordered. All orders will be sent either on a Tuesday, Wednesday or Thursday.
Items such as furniture and mirrors are all made to order and will have lead times of about 6-8 weeks. Once complete you will be be notified and sent tracking.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will endeavor to get back to you asap with a resolution. Once we have approved the return we will send you instructions on how to return the goods.
Please try to take photos where you can of the damage, if it is courier related, so then we can chase them up also.
Please make sure the item is unused, unaltered and is in the same condition and packaging as it was sent.
Once we receive the item back, we will then assess the item and repair, replace or refund the item. If the item is faulty or incorrect, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. We will advise you via email once we have received your goods.
Please choose carefully, as we are not responsible if you change your mind. If you are after more information or colour samples prior to ordering, then please get in touch. If you do happen to change your mind we are more than happy to help out, however we will not cover the cost of return shipping back to us and then shipping of the new item.